Support

Support

Warranty and Return

1. Warranty

All Ironpie products come with a 7-day, money-back satisfaction guarantee. In addition, we offer a limited warranty. Here’re the basic facts on how it works:

 

How long does the limited warranty last?

Ironpie products have a one-year, limited warranty for parts. In the case of the batteries, a warranty period of six (6) months shall apply; in the case the product purchased is an Ironpie refurbished product, it has a 90-day warranty for parts and 30-day for batteries. All limited warranties begin on the date of purchase.

 

What is covered?

The Ironpie limited warranty covers manufacturing defects in materials and workmanship that might occur during normal use of your robot. Yet this does not cover consumable parts such as batteries, filters, brushes and others. Defects resulting from improper maintenance, unauthorized repairs or failure to follow operational instructions are just a few of the items that are not covered. Damages caused by the use of accessories and parts, including batteries, that were not manufactured by Ironpie voids the limited warranty.

 

Does the limited warranty depend on where I bought my Ironpie robot?

Yes, the limited warranty is valid only on products bought through official Ironpie online store and authorized resellers. Otherwise it voids the 7-day, money-back guarantee and limited warranty. Proof of purchase will also be required.

 

Do I have to provide my robot serial number to activate the limited warranty?

Yes. Your robot's serial number must be provided prior to receiving limited warranty service. In addition, the Ironpie limited warranty is not transferable. Once you register your robot serial number, you are the only one who can request limited warranty service for the length of the limited warranty.

 

What if some item that is covered does break, how do I get it fixed?

In this case, please contact us to determine your problem and next steps. Replacement parts and products assume the remaining original limited warranty, or sixty (60) days, whichever is longer. All replaced parts and products must be returned to Ironpie.

 

How can I purchase accessories to replace the old ones?

You may purchase Ironpie accessories from our website, official online store and local resellers.

 

How can I contact Ironpie to get limited warranty service?

To obtain limited warranty service, support or other information, please fill in the form below to contact with us.

2. Return

If you receive a damaged or defective product, please contact our support team within 30 days of delivery. You may need to provide your order number, product number and tracking number from your original confirmation email. Our support team will also need your email address and phone number. Ironpie will make every reasonable effort to assist you with your return. If you do not contact us, you are responsible for all return shipping charges.

 

Here’re the steps to return a product:

1). Please fill in the form below to receive return instructions.

2). Pack the product securely in the original package, if possible.

3).  Enclose the bottom portion of the original packing slip with the product. Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the product. Be certain to save copies for your records.

4). All return shipping charges must be prepaid.

5). Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.            

6). You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Shipping costs will not be refunded.

3. Paid Repair

In cases that the Ironpie robot purchased is out of warranty or does not meet the conditions, some reasonable fee will be generated for materials and repairs. You may contact us or an Ironpie local reseller for support.

4. Remarks

1). Except where prohibited by applicable law, the terms and conditions here is nontransferable and is limited to the original purchaser;

2). Be there any scenario that is not specified here, we/our authorized resellers reserve the right to interprete.

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